Business Description

A cloud-based platform called ServiceNow offers IT service management and streamlines routine corporate procedures. It contains a number of unique characteristics that change depending on the user and instance. It was founded in 2004 by Fred Luddy, former CTO of software companies such as Remedy Corporation and Peregrine Systems. It is a unified cloud solution that integrates services into a single system of record.

Why do we need service now?
With the help of the effective tool ServiceNow, businesses can create models that are future-proof and prevent obsolescence. Through a single cloud platform, ServiceNow creates a location where every machine, client, and employee connected to the business can submit requests. When working on these requests, several departments can prioritise, coordinate, and delegate information to spot issues and come up with inventive solutions. TThis raises our service levels and results in better staff service. ServiceNow streamlines and improves the efficiency of our work.
ServiceNow Features
ServiceNow provides better hosting for your customers with lower maintenance costs.
Easy to customize.
It provides direct reporting and monitoring.
It is associated with honesty and privacy of data.
This allows for better internal monitoring.
Service Now Architecture
Today almost all cloud contributions are implemented on old-fashioned multi-tenant architecture like Azure, AWS, Oracle, Salesforce. A multi-tenant architecture produces a single instance that supports multiple customers. Generally, it deals with databases that demand routine maintenance, which provides access to resources to users. For this reason, ServiceNow chose a multi-instance architecture.
A multi-instance is a separate instance that we create for each employee that has an individual resource stack. Multi-instances give us the freedom to deal with the basic needs of each user, allowing us to deal with a customer-to-customer base.
The following list of components makes up the ServiceNow architecture:
Apache webserver
Load balancer
J2EE App Server
Database: MySQL, Oracle
Internet IPSEC
Firewall clusters
Client site
Service Now capabilities
#Orchestration
Through ServiceNow, we can orchestrate or automate simple or complex tasks on remote servers. When we implement orchestration in an organization, less effort and expertise is required to complete the task. It automates systems like Microsoft Exchange mail servers, VMware etc.

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