Business Description

Embark on a journey to become a certified Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) professional with our comprehensive training program. This course is designed to provide you with a solid foundation in understanding the core concepts, functionalities, and capabilities of Dynamics 365 Customer Engagement Apps.

Module 1: Introduction to Dynamics 365 Customer Engagement

Explore the role of Dynamics 365 Customer Engagement Apps in modern businesses
Understand the key components and modules of Dynamics 365 Customer Engagement
Learn about the benefits of using Dynamics 365 Customer Engagement for sales, marketing, and customer service
Module 2: Sales Management in Dynamics 365

Dive into the sales management features and capabilities of Dynamics 365 Sales
Learn how to manage leads, opportunities, and sales processes in Dynamics 365 Sales
Explore advanced sales automation and forecasting techniques
Module 3: Marketing Automation with Dynamics 365 Marketing

Understand the marketing automation capabilities of Dynamics 365 Marketing
Learn how to create and manage marketing campaigns, emails, and customer journeys
Explore lead scoring and marketing analytics for measuring campaign effectiveness
Module 4: Customer Service and Support in Dynamics 365

Explore the customer service and support features of Dynamics 365 Customer Service
Learn how to manage cases, knowledge articles, and service-level agreements (SLAs) in Dynamics 365 Customer Service
Understand how to leverage AI-powered features for intelligent customer service
Module 5: Integration and Customization

Explore integration patterns and techniques for integrating Dynamics 365 Customer Engagement Apps with other systems and services
Learn how to customize and extend Dynamics 365 Customer Engagement Apps to meet specific business requirements
Understand the development tools and environments used for customizing Dynamics 365 Customer Engagement Apps
Module 6: Security and Compliance

Understand the security model of Dynamics 365 Customer Engagement Apps
Learn how to configure security roles, permissions, and data access levels
Explore compliance features and best practices for ensuring data privacy and regulatory compliance
Module 7: Reporting and Analytics

Explore reporting and analytics features of Dynamics 365 Customer Engagement Apps
Learn how to create and customize dashboards, reports, and visualizations
Understand how to use Power BI for advanced analytics and business intelligence
Module 8: Real-world Projects and Case Studies

Apply your skills to real-world customer engagement projects and case studies
Collaborate with peers to solve complex business problems using Dynamics 365 Customer Engagement Apps
Showcase your projects and achievements to potential employers or clients
By the end of this training program, you'll be well-prepared to pass the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification exam (MB-910) and demonstrate your expertise in leveraging Dynamics 365 Customer Engagement Apps to drive sales, marketing, and customer service excellence. Whether you're a sales professional, marketer, customer service representative, or IT professional looking to specialize in Dynamics 365, this course will provide you with the knowledge and skills needed to succeed in the dynamic world of customer engagement.

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