Business Description

"Hosting Support Guru is offering outsourced web hosting support services around the globe.

Hosting Support Guru has been in the outsourcing industry for over 20 years now and is better known for Managed IT Services and Remote Infrastructure Management Services. 

Choose from a range of our Outsourced Web Hosting Support services portfolio which can be custom built for your business and can be scaled to your business needs. Our clients include web hosting providers, data centers, web/app developers, digital marketers, and more, who want to maintain high service uptime, deliver quality technical support and delight their clients. 

Web Hosting Support - For web hosting providers and data centers 

24*7 Helpdesk Support – Live chat, Email, Monitoring alerts, Tickets 

Server Management – Server Monitoring, Emergency Support, and Complete Server Maintenance. 

Dedicated Technical Support – Server Monitoring, Incident Management, Proactive Server Management, End-user Service Desk, Vendor Escalations, Knowledge Management 

Cloud hosting Support - For SaaS, IaaS, PaaS providers and private cloud owners. 

Technical Support - For businesses with private server infrastructure. 

Per Hour Server Support – Server Security Audit, Server Downtime audit, Exchange server support service with secure connection to resolve issues  

Monthly Server Management – Monitoring of Server’s performance, network traffic, disk space usage, server services, installation of 3rd party software and scripts, resolving a technical issue 

Proactive Server Management – Focuses on the prevention, service interruptions, monitoring server’s optimal performance 

Reactive Server Management - Manage server where you require more time to response in any incidence

Server Setup and Optimization - Windows server setup, including web server, database server, mail server, DNS server, FTP server, SSH server are installed and configured using best practices 

Server Migration Plan – Planning and execution for Server-to-server migration, data migration 

24×7 Server Monitoring - Monitor alerting dashboards, open trouble tickets, call your onsite team or remediate and troubleshoot issues as required 

We monitor, manage, and maintain your IT infrastructure and provide world-class support to your customers for a fixed monthly fee."

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