Business Description

Dedication to Design, Style, and Customer Satisfaction: As a family-run business, US Nation Fireplace is driven by a passion for design, style, and most importantly, our customers. Each customer matters deeply to us, and we're committed to building long-lasting relationships and a solid reputation. We prioritize customer satisfaction over mere transactions, aiming to create a legacy, not just a business.


Personalized Service and Expertise: We prioritize communication and understanding your needs. Whether it's before or after your purchase, our sales and support staff, all based in the USA, are here to assist you. We invest in training our team extensively in product and design knowledge to offer tailored recommendations. We believe in guiding you towards the right fireplace based on your preferences, ensuring you invest wisely.


Continued Support Beyond the Sale: Our commitment to you doesn't end with the sale. We believe that the true measure of success is your satisfaction with our products. From assisting with installation to ensuring your enjoyment during family gatherings, we're here for you every step of the way.


Authorized Online Dealer: Trust and reliability are paramount when purchasing products from online. As authorized dealers of all the brands we represent, we maintain direct relationships with manufacturers, guaranteeing support, regulated pricing, and warranty coverage. Unlike unauthorized retailers, we can resolve any issues promptly and effectively, offering you peace of mind.


Expedited, Free Shipping: Benefit from our direct relationships with manufacturers and extensive stock. Most of our products ship within 48 hours, and we provide free shipping for all orders across the continental USA (lower 48 states).


Premium Brands and Quality Products: We only collaborate with industry-leading brands, ensuring that all our products meet the highest quality standards. Our diverse range of electric fireplace options caters to various tastes and preferences, promising a product that fits seamlessly into your space.


Satisfaction Guarantee and Hassle-Free Returns: Your satisfaction is our priority. We offer a 30-day return policy with a satisfaction guarantee. Simply return the item in its original packaging and condition, and we'll assist you with the process.


Price Match Guarantee: Rest assured that you're getting the best value with our lowest price match guarantee. If you find a cheaper price for any products we carry, whether online or offline, we'll match it or possibly beat it. This offer applies to authorized resellers or distributors of the manufacturer's products.


Sales Tax Savings: Enjoy tax savings on your purchase in the majority of states, maximizing the value of your investment.

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